Goals
- Shorter, friendlier assessment reports
- Standardize the hiring process
Solutions
- Introduce an Applicant Tracking System
- Integrate HighMatch into the process
results
- Better interviews using the Interview Guide
- Higher quality hires
industry: Manufacturing
Challenge: Process Efficiency
Consolidated Supply Co. creates a more effective & efficient hiring process
Consolidated Supply Co. distributes quality plumbing, waterworks, and heating products across the Northwest. They pride themselves on knowledgeable service specialists with a customer-first philosophy.
Challenge
Lack of adoption of the assessments
Recognized by The Oregonian as one of the state’s top workplaces from 2014 through 2016, Consolidated Supply is just as committed to taking care of its employees as it is to serving its customers. A big part of that commitment is hiring great people.
To accomplish this, Consolidated Supply Co’s human resource team was looking for an assessment that would offer shorter, easier-to-read reports. “The reports we received from our previous tool were long and took forever to decipher,” said Human Resources Generalist, Amanda Lapato. “We had doubts as to whether many of our hiring managers bothered to do anything more than just scan them.”
Additionally, the HR team wanted to standardize the timing of the assessment. Some hiring managers used it early in the process, while others administered it right before extending an offer. Lastly, candidate information was scattered across several parts of the company’s server, making it difficult to find information.
Solution
Integration with an applicant tracking system
The team saw an opportunity to introduce a new Applicant Tracking System (ATS) called Taleo that would allow them to keep all applicant information in a central location. Further, they would administer the HighMatch between the screening and second interview of a candidate.
In order to fully merge the two processes together, Consolidated Supply Company wanted to integrate HighMatch with their new ATS. HighMatch’s technical team worked with Consolidated Supply to link the two systems.
Results
A better hiring process and lower turnover
Consolidated Supply’s new process allowed them to interview and make offers quickly. The HR department noted managers were taking a more methodical approach to selecting candidates and no longer skipped the assessment step because they found the reports too daunting.
The HighMatch reports were well received. The Job Fit rating made it clear whether a candidate possessed the traits needed to succeed. Managers appreciated how the results described both job matches and mismatches.
They also liked how the interview guides helped navigate conversations to assess risk factors. Combining more insightful reports with actionable interview guides helped them hire better quality employees.
“Right away we saw huge improvements in the way we were asking interview questions. The guide provides us with a good balance of questions to help us explore an individual’s match with a particular job.”
Amanda Lapato, Human Resources Generalist
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