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Hiring profile for:

Service Technician

HighMatch’s team of workplace psychologists break down the critical qualities, skills, and knowledge Service Technicians need to be successful.

Employment Outlook

1%+
avg Growth rate

733K+
job openings annually

$46K+
median pay

Role Snapshot

Service technicians inspect, maintain, and repair cars and light trucks. Although service technicians work on traditional mechanical systems, they also must be familiar with a growing number of electronic systems.

Service technicians use many different tools owned by their employers. Service technicians also use many common hand tools and generally own and invest in these tools themselves.

common work activities:

Planning work procedures using charts, manuals, and experience
Testing parts and systems to ensure that they work properly
Following checklists to ensure that all critical parts are examined
Performing basic care and maintenance
Repairing or replacing worn parts
Performing repairs to specifications

Common Challenges

equality

Women make up only 11% of Service Technicians.

Diversity

The majority of Service Technicians are older (avg. age: 43) and White (72%).

retention

Most Service Technicians stay at their job for 1-2 years.

Service Technician Job Profile

HighMatch’s workplace psychologists developed a job profile for Service Technicians that outlines the measures that are most predictive in determining success.

They have also defined behavioral measures hiring managers should explore further during the interview.

Additional titles for this role include:

Automotive Drivability Technician (Auto Drivability Tech), Automotive Mechanic (Auto Mechanic), Automotive Service Technician (Auto Service Tech), Automotive Technician (Auto Tech), Diagnostic Technician (Diagnostic Tech), Heavy Line Technician (Heavy Line Tech), Lube Tech (Lubrication Technician), Mechanic, Quick Service Technician (Quick Service Tech), Service Technician (Service Tech)

Personality Measures

There are several personality traits that often align with success in this role, however every role is unique.

Our workplace psychologists personalize the assessment to your role, adjusting the weighting and target ranges of each trait to align with your needs.

Priority measures:

Integrity: being honest and ethical
Dependability: being reliable, responsible, and dependable
Attention to Detail: being careful and thorough in completing tasks
Analytical Thinking: analyzing information and using logic
Independence: depending on oneself to get things done.

They Trust HighMatch:

The HighMatch Automotive Assessment

HighMatch’s Automotive Assessment, personalized to your specific role and company culture by our I-O psychologists, is the modern alternative to legacy off-the shelf assessments.

HighMatch’s highly configurable assessment solutions are delivered on our fast, mobile-first platform for the ideal candidate experience.

With HighMatch, you get relevant insights into what matters most in your roles and culture, in your preferred language.

VIDEO TESTIMONIAL

Wayne Homes uses HighMatch to Identify Qualified Applicants

Hear from Michael Luckie-Ewing, former VP of People and Culture at Wayne Homes, a custom home builder serving 5 states for over 40 years.

Michael and his team used HighMatch to better filter applicants for the qualities and skills that contribute to success across every role in their organization.

Cognitive Measures

Our workplace psychologists have identified several cognitive measures that help identify if a candidate has the ability to be successful in this role.

Our workplace psychologists personalize the assessment, adjusting the weighting and target ranges of each ability to align with your needs.

Priority measures:

Deductive Reasoning: apply rules to problems to produce answers
Manual Dexterity: using your hands to grasp or manipulate objects
Finger Dexterity: precisely coordinating finger movements
Inductive Reasoning: combining information to form conclusions
Near Vision: seeing details at close range

Problem Solving Assessments

When working on automobiles, service technicians must be able to clearly identify and analyze a problem as well as come up with a solution. Service technicians must be capable of forming logical conclusions based on clues they find.

A problem solving assessment, which asks candidates to react to real-life client scenarios they are likely to encounter, can help hiring managers understand how they are likely to react to similar situations when on the job.

Skill & Knowledge Measures

Our workplace psychologists have identified several cognitive measures that help identify if a candidate has the ability to be successful in this role.

Our workplace psychologists personalize the assessment, adjusting the weighting and target ranges of each ability to align with your needs.

Priority measures:

Microsoft Excel: a quick, mobile-friendly assessment designed to test a candidate’s knowledge of MS Excel
Computer Literacy: This fast, mobile-friendly test assesses candidate’s understanding of basic computer use
English Fluency: This fluency test assesses a candidate’s understanding of the English language

HighMatch can also quickly create short, personalized skills tests covering topics like Automotive Engineering Skills, Class A Automotive Mechanics, or Tools and Fasteners, all powered by our modern, mobile-first assessment engine and tailored to your role and organization.

Download our
‘Reducing Turnover’ Fact Sheet

Bad hires can have a ripple effect across your organization, impacting revenue and profitability, causing delays in mission-critical projects and rupturing team dynamics.

Download our Reducing Turnover Fact Sheet for additional facts around the true cost of turnover, and learn how the right pre-employment assessment can, in many cases, pay for itself via reductions in turnover.

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